Oman has successfully wrapped up the final phase of its "Tahwul" digital program as of late 2025, marking a massive shift in how the government interacts with its citizens. The latest report shows a complete overhaul of priority services, with all 3,166 identified processes being simplified to remove bureaucratic hurdles. By the end of the year, nearly 90% of these essential services and permits were fully digitized, ensuring that the vast majority of government business can now be handled online.
The performance across the board has been impressive. Every single government institution met or exceeded performance standards, with 13 entities reaching an "advanced" level of digital maturity and 36 others falling into the "above-average" category. Leading the charge in this digital excellence are organizations like the Royal Oman Police, the Ministry of Finance, and the Muscat Governorate. This institutional push has clearly resonated with the public; satisfaction scores have climbed to 78%, and the volume of digital transactions has skyrocketed. For instance, the "Oman Net" payment gateway saw over 45 million transactions in the first nine months of 2025 alone, a huge jump from just 31 million back in 2021.
Beyond just making things faster, the program has built a massive technical infrastructure. Over the last five years, Oman launched 217 new digital platforms, including a unified government portal, a national system for performance monitoring called "Adaa," and a new notary public platform. This transition wasn't just about software, though—it was an economic driver. More than RO 15 million in digital contracts were awarded to 251 small and medium-sized enterprises, ensuring that local businesses benefited directly from the country's modernization.
On the policy side, 2025 saw the introduction of several landmark frameworks, including updated laws on electronic transactions and a new general policy for the safe and ethical use of Artificial Intelligence. According to His Excellency Saeed bin Hamoud Al Maawali, the Minister of Transport, Communications and Information Technology, this year marks the successful transition from just building the rules to seeing those rules change how the country actually functions. As Oman looks toward the next phase, the focus will shift even further toward "proactive" government, where digital innovation and institutional integration become the standard for every citizen.
